WooCommerce Product FAQs Plugin – Ask a Question
WooCommerce Product Questions plugin enables you to display FAQs on product pages to let the users find answers to their common queries exactly on the same product page. Your customers can also use a smart “ask a question” form to ask send new questions. The store admin can review the new questions and enable them on front end with a comprehensive answer.
With the WooCommerce FAQs plugin, you can minimize customer support tasks by providing answers to the common questions right on a product pages. This facilitates the users to quickly review the product relevant FAQs and solve their queries, or proceed to ask a question if their concerns are not clear.
WooComemrce Product Questions Settings:
Users often have a question to ask before they finalize placing an order. Put forth their common questions on the landing page to help them easily make the purchase decision.
Answer using WYSIWYG Editor
The WYSIWYG editor helps store admins to format the FAQs and add media to brilliantly answer a specific problem.
View, Edit, Delete Product Questions
All the Questions that you add to the landing pages can be managed from a central admin panel. You can view, edit, or delete them one by one or in a bulk action whenever you need.
Enable ‘Ask a Question’
Add an ‘Ask a Question’ form by enabling it from the backend. It allows the users to quickly inquire about product features, discount offers, or anything else that is not covered in the FAQs.
Ask a Question Form
Put a simple Ask a question form that allows users to instantly connect with you for product relevant queries. It removes the hesitation to reaching out to store admin.
Users are given the choice to keep their questions private or make them public while asking from the merchant. This gives them the reason to trust a website.
Configure Question Approval
The questions asked by users go pending by default. You can decide either to approve and publish them right away or keep them pending until you review them.
Enable or disable likes and dislikes option to let the users show the usefulness of answers according to their queries.
Setup Google Recaptcha
Enable Google Recaptcha by configuring the reCaptcha secret and site keys to prevent spam through the ask-a-question form.
Setting For Email Notifications
Notify the users through email when their question is answered. This prompts the users to read the answer and have the potential to make the user revisit the product page and place an order.
Enable/disable email notification
Enable or disable the sending of email notification to the users upon answering their queries. By default, it is enabled.
Configure sender email
Add an official email address of your business in the sender field to make the communication real and authentic.
Customize email subject
Customize the email subject in a way that looks professional so that users are encouraged to open your email.
Compose a standard email
Write the body content of the email once and it will be reached to every user to whom you answer a question.
Settings for WooCommerce Product FAQs Block
Make use of different features to customize the FAQs’ block. It includes personalizing the title and configuring the number of questions to be displayed.
Personalize Product Questions’ title to make it easier for the user to understand the purpose of this additional block on a product page.
Display selected number of questions
Select the number of questions you need to display on product pages. By default, 10 questions are said to display.
Display Questions in My Account
Enter the number of questions you want to display in My Account section of the users. The users get to know the questions they have asked along with statuses.
Display Answers in My Account
You can also select the number of answers to display in the users’ account. It gives a quick view of the answers the user has received from the admin.
Sort product questions
Users can sort product questions alphabetically, by date, or most recently published. The sort options are;
- Most recent
- Question title: A to Z
- Question title: Z to A
- Date: Low to High
- Date: High to Low
Additional Features of WooCommerce Products Questions Plugin
- Approve or disapprove comments on the FAQs
- Product Questions Pagination
- Ajax powered sort option
- Responsive layout and design