DW Q&A Assign Ticket
DW Q&A Assign Ticket is an add-on of DW Question & Answer Pro, which helps you admins to assign unresolved tickets to other admins or moderators.
ASSIGN TICKETS TO ADMIN / MODERATOR
Open a ticket. In the “Assign To” section, select the user you want to assign the ticket to from the list of users.
ASSIGNED QUESTIONS LISTED
In the “My Ticket” section, the extension will list out the tickets that have been assigned to you.
An email notification is sent to a user when a ticket is assigned to him/her. The ticket will also be marked as assigned in the ticket window, as well as the main ticket interface.
EASY TO USE
DW Q&A Assign Ticket is a user-friendly WordPress extension for site admins and moderators. You’ll agree as soon as you give it a shot.
AWESOME AND FAST SUPPORT
With more than 10,000 answered tickets, DesignWall is famous for its fast and efficient support. Each ticket normally gets an answer in less than 48 hours at the latest, and much quicker on working days of the week.