ChatBot for FaceBook Messenger
ChatBot for FaceBook Messenger
Extend the WPBot and WoowBot’s functionality to chat with your users on a Facebook Page & Facebook Messenger! Utilize our ChatBot on your website as a hub to respond to customer questions powered by DialogFlow’s machine learning, do website search (for WPBot) or product search (for WoowBot).
This FaceBook Messenger ChatBot addon supports user interactions as the ChatBot will normally do on your website but also as a ChatBot on FaceBook Messenger and on your FaceBook Page! The plugin also supports FB page admin handover protocol for bot and human messaging so you can take over the conversation as page admin any time you are online!. Provide 24/7 Intelligent customer support through a combination of ChatBot & Humans to increase sales and conversations!
++Please note that this AddOn Requires either WPBot or WoowBot to be already installed on your website.
Users can converse fluidly and naturally with the Bot – thanks to its Integration with Google‘s DialogFlow (AI and NLP), Search website or products, Send eMail or Leave number for call back. Create Custom Intents from DialogFlow – Survey/Poll, appointment, service requests etc.
What is the FaceBook Messenger ChatBot?
The FaceBook Messenger ChatBot is an AddOn for our popular WordPress ChatBot plugin WPBot and WooCommerce shopping bot plugin WoowBot. A ChatBot is a a series of automation conversations that can answer common questions from your customers over Facebook Messenger. This could be to explain what your product or service does, gather information, or deliver helpful content.
With this ChatBot AddOn for WPBot and WoowBot you can effectively turn your WordPress website as a central hub to respond to any customer query instantly through your website and on FaceBook page and FaceBook Messenger Live Customer Chat.
Both WPBot and WoowBot are the next Generation ChatBot Plugins for WordPress with some very useful, ready to use tools. Conversational user experience is the future of technology. Enter ChatBots – a new way of user interaction that allows your WordPress website to connect with your users on a personal level both on your website and on FaceBook while creating a more natural interaction that mimics the physical world.
Why do I need a FaceBook Messenger bot?
Every day it’s becoming harder to reach your audience. People open less email and social media is so noisy that your organic reach is often about 10% of your audience. Facebook Messenger ChatBot solve this problem by providing personalized and automated, natural, AI powered conversations with your customers. It is real-time, interactive, and has 80% open rates. You can also use the ChatBot in conjunction with Live Human Chat support.
24/7/365 the ChatBots can provide Intelligent live chat support and interact with your users to provide site search or product search, support, feedback, eMail or callback services. Increase customer satisfaction, Collect eMail addresses, reduce costs to scale and improve the ability to engage users.
Facebook ChatBot Features
Plug and Play ChatBot for FaceBook
Usually, chatbots need extensive training and integration. Our ChatBots are plug n’ play. If your website is in English language – you can simply Install WPBot, set your email and you are ready to go. For other languages – you can change all the bot responses from the backend in 15 minutes. Of course, you have the option to take it all the way and really make the ChatBot intelligent with machine learning and AI using DialogFlow!
Artificial Intelligence & NLP
Our ChatBots are Intelligent. Integrated with Google’s Natural Language Processing (NLP) and AI through DialogFlow. It is capable of Small Talk, can carry on a conversation flow and fulfill any reasonable request. The feature is optional and initial training data is bundled with the plugin.
User Intent Detection from Natural Language Input
Users can type naturallt like a human and our ChatBots Work Based on Two Types of User Intents for Commands.
Predefined intents can work without integration to DialogFlow API and AI. These are readily available as soon as you install the plugin and can be turned on or off individually. Predefined Intent examples are Website Search (for WPBot), Product search, eMail subscription, Call Me Back, Feedback Collection, Frequently Asked Questions, Support eMail etc.
Custom intents give you the option to build a truly human-like, intelligent and comprehensive chatbot. Build any type of Intents and Responses (including rich message responses) directly in DialogFlow and train the bot accordingly. When you create custom intents and responses in DialogFlow, the FaceBook Messenger ChatBot will display them when user inputs match with your Custom Intents along with the responses you created. You can also build Rich responses by enabling Facebook messenger Response option.
In addition, you can also Enable Advanced Chained Question and Answers using follow up Intents, Contexts, Entities etc. and then have resulting answers from your users emailed to you. This feature lets you create a series of questions in DialogFlow that will be asked by the bot and based on the user inputs a response will be displayed.
The FaceBook Messenger ChatBot also supports Rich responses using Facebook Messenger integration and Cards inside the DialogFlow. This allows you to display Images, Card, Quick Text Reply or Custom PayLoad inside the ChatBot window.
FaceBook Messenger Live Chat Support and ChatBot all in One
The FaceBook Messenger ChatBot supports FB page admin handover protocol for bot and human mixed messaging. The ChatBot will be always present to help the customer 24/7/365 instantly. But you, as the FaceBook page admin, can monitor the user converstions with the ChatBot from the FB page Inbox and hop into the conversation anytime. As soon as you respond as the page admin, the ChatBot will stop responding and hand over the converstaion control to you! This creates the unique opprotunity to provide the best possible support!
All of these will translate into a much higher rate of customer conversions and increased sales.
Advanced Site/Product Search
This is the default user intent. The ChatBot will conduct an advanced website or product search and try to match user queries with your website contents and show results.
In-Chat Support and Contact
The ChatBot provides support directly from the Chat window. You can add commonly asked questions (FAQ) and answers in the backend that WPBot will display when the user goes to the FAQ area. If the user does not find answers to his question in the FAQ, he can opt to send an email to site admin by chatting!
Call Me Back
The Call Me Back feature of this chat bot lets you get call requests from your customers. The call request will be emailed to the admin. This great feature allows you to collect prospective customer’s phone number and allows you to call them back at your conveniences.
Collect Customer Feedback
Users can quickly select a Send Feedback option and email about their shopping experience on your website. Collect Customer Feedback and improve your eCommerce website with WPBot.
FaceBook Messenger ChatBot Requirements
- SSL: Your WordPress website needs to be served over HTTPS.
- Individual or Business Verification: To get your app approved to use the FaceBook messanger, you will need to verify your identity as an Individual or Business. Individual verification can be done by simply submitting a scanned copy of your passport or other acceptable form of ID.
Why Facebook Messenger Chatbot?
- Developed by a company with 15+ years of experience. You can rely on us
- Always up to date and under active development for new features
- Extended documentation
- Easy and Flawless Setup
- Fully Responsive Templates
- Unique Features
- Quick, Reliable, No-nonsense and Friendly One-on-One Support
Version 1.2.0 Inception